White Shanty offers a limited lifetime warranty on hardware. Specifically, the metal construction of the hardware in regard to failures of malfunctions and only includes manufacturer defects. The metal hardware warranty for finish is for 30 days from receipt of product and from a production error only and not occurring due to installation.
White Shanty warranties all barn door finishes including paints and stains provided that the door was properly inspected upon receipt for a period of 5 years. Doors must be properly maintained and installed in accordance with the installation instructions. Any doors not installed properly or installed outside are not covered under this warranty.
White Shanty uses all real wood and because of this we specifically use engineered wood stiles and rails to try and prevent any issues. White Shanty will warranty any warping or movement for up to 90 days as long as the door was assembled and finished by our factory. All doors that were not finished and assembled by White Shanty are not covered under this warranty. Board and Batten doors are not covered under this warranty. Additionally wood may vary with knots and other imperfections that exist which you will see in our stained products.
Our Reclaimed Wood products are made from authentic, naturally weathered wood. Because no two pieces are the same, there may be color variation from the pictured product. Also small defects in the wood will be visible due to the fact this is true reclaimed wood and looks as such.